Customs & Import Duties

At Nuvelly, we strive to make your shopping experience as smooth as possible.

Orders are shipped from our trusted international fulfilment partners and may be subject to customs inspections depending on the destination country.

Customs & Import Charges

For most orders, no additional customs fees or import duties are charged.

However, customs policies vary from country to country. In rare cases, import duties, taxes or customs handling fees may be applied by local authorities.

Any such charges are determined by the customs authorities of the destination country and are the responsibility of the customer.

Customs Delays

Occasionally, customs clearance procedures may cause unexpected delivery delays.

Unfortunately, these delays are beyond our control and are not included in our estimated delivery times.

Need Assistance?

If your order is being held by customs or you require any assistance regarding your shipment, please contact our Customer Support team.

We'll be happy to assist you throughout the process and provide any available shipping information.