Shipping Policy
At Nuvelly, we work with trusted international suppliers across the United States, Europe and Asia to offer high-quality products at competitive prices.
Our products are shipped directly from our fulfilment partners to ensure efficient processing and delivery.
Processing Time
Orders are typically processed within 1–5 business days after payment has been confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email along with your tracking information.
Estimated Delivery Time
Estimated delivery time is 7–15 business days, depending on your location.
Please note that delivery times are estimates and may vary due to:
- Customs inspections
- Public holidays
- Weather conditions
- Courier delays
- High seasonal demand
Order Tracking
Tracking details are usually sent via email within 3–7 business days after your order has been processed.
You can use your tracking number to monitor your shipment at any time.
Customs & Import Delays
International shipments may occasionally be delayed due to customs clearance procedures.
Unfortunately, these delays are beyond our control and are not included in the estimated delivery timeframe.
Delayed or Lost Orders
If your order has not arrived within the estimated delivery period, please contact our Customer Support team.
We will investigate the shipment with our logistics partners and keep you informed throughout the process.
If your order is confirmed as lost in transit, we will offer either:
- A replacement at no additional cost, or
- A full refund.