Returns & Refunds
Returns & Refunds Policy
At Nuvelly, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help.
Damaged or Incorrect Items
If your order arrives damaged, defective or you receive the wrong item, please contact our Customer Support team within 7 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
Once your request has been reviewed and approved, we will offer one of the following solutions:
- A full refund
- A free replacement
- Store credit for future purchases
Change of Mind
If you wish to return an unused product, please contact us within 14 days of receiving your order.
Returned products must:
- Be unused
- Be in their original packaging
- Be in resalable condition
Please note that return shipping costs are the responsibility of the customer unless the product is faulty or incorrect.
Refunds
Once your return has been received and inspected, we will notify you by email.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Depending on your bank or card provider, it may take additional time for the funds to appear in your account.